Dan Chenok: Better program management is key to healthy agencies

Federal managers have to keep lots of plates spinning. They're asked to maintain and improve ongoing programs and Congress is constantly adding new ones. The occasional high-profile failures, such as the launch of Healthcare.gov, show how tough the job can be. But the National Academy of Public Administration has some new ideas for improving that. Dan Chenok is the executive director of the IBM Center for The Business of Government and one of the report's authors. He joined Tom Temin on the Federal Drive with more.