Kevin Desouza: Monitor your agency like you monitor your technology

Information technology is making real-time data more readily available. Through dashboards, scorecards and heat maps, chief information officers and their tech staffs can make more informed decisions faster. But things like performance and innovation of the CIO shop itself can be tougher to measure. Kevin Desouza is an associate dean for research at the College of Public Service and Community Solutions at Arizona State University. He interviewed more than two dozen government CIOs to understand the trends, and joined the Federal Drive with Tom Temin to share the results.

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