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Rick Parrish: What a presidential transition means for customer experience

The upcoming presidential transition could easily derail some agency-level federal customer experience improvement efforts. And that means customer experience p...

Tom Temin@tteminWFED

September 23, 2015 11:40 am

< a min read

The upcoming presidential transition could easily derail some agency-level federal customer experience improvement efforts. And that means customer experience professionals should start preparing for the change now. Rick Parrish is a senior analyst at Forrester Research, and has authored a guide with 14 tips to start prepping.