Kim Weaver: TSP board sets goals to improve service

Kim Weaver, director of external affairs, Federal Retirement Thrift Investment Board

Self service and longer hours for the call center are two goals of an ambitious project to update the way the Thrift Savings Plan interacts with federal employees. Kim Weaver, director of external affairs for the Federal Retirement Thrift Investment Board, joins Federal Drive with Tom Temin with a status report on Project ExPRESS.