OPM isn’t communicating EEI improvements effectively

Agencies want to improve morale in their offices, but OPM isn’t giving them the guidelines to do so.

Government Accountability Office report released earlier this month states the Office of Personnel Management isn’t properly communicating employee engagement strategies with other agencies.

The report, which analyzed Federal Employee Viewpoint surveys from 2006 to 2014, cited several factors that can help OPM improve employee engagement initiatives.

Analyzing FEVS and EEI scores together

The Federal Employee Viewpoint surveys measure how engaged employees are at work by gauging personal opinions of leadership, supervisors and work experiences at their agencies every year.

The Employee Engagement Index shows how satisfied workers are with their jobs, and how likely they are to go above and beyond their basic duties to get the job done.

GAO identified several successful methods for employee engagement, such as constructive performance conversations, and inclusive work environments based on responses in the FEVS.

But in the process, GAO discovered that OPM doesn’t analyze whether higher EEI scores correlate to answers from the FEVS themselves.

GAO stated that OPM should report annually on EEI drivers so agencies can target resources for employee engagement improvements.


Changes in EEI stats

Results from the report also found OPM doesn’t report on whether EEI changes are due to something other than chance.

Without monitoring these changes, agencies can’t ensure officials understand employee engagement index data.

GAO suggested providing statistics on EEI changes in the future to see if shifts in scores are important to agency engagement levels.


Share the results

According to the report, OPM has the resources to help agencies use EEI data to improve their workplaces, but falls short when it comes to communicating potential improvements.

GAO suggested monitoring how engagement investments improve performance by working with agencies to implement changes in time for the 2015 FEVS.