DorobekInsider: GSA names Dave McClure to lead the Office of Citizen Services

Dave McClure, formerly of the Government Accountability Office and most recently from Gartner, will head the General Services Administration’s Office of C...

Dave McClure, formerly of the Government Accountability Office and most recently from Gartner, will head the General Services Administration’s Office of Citizen Services and Communications, which leads the government’s outreach to the public through Web sites including

McClure is one of the government all-stars. When he was at the Government Accountability Office, he was part of the team that crafted what we now know as the Clinger-Cohen Act of 1996, the seminal government IT law that actually created the role of the federal chief information officer among other things. After leaving GAO and government service, he served as a vice president for the then Council for Excellence in Government, and most recently has served as a research director with Gartner’s public sector group since 2005.

Here is the message sent to GSA staff from Paul Prouty, the acting GSA administrator:

Subject: Announcing An Addition to our GSA Leadership Team

Good morning, everyone. Today, it is my pleasure to announce another addition to our GSA leadership team.

Next Monday, David McClure will join us as the new Associate Administrator of the Office of Citizen Services and Communications.

Dave has decades of experience in evaluating and implementing IT management policies within the government. He is coming to GSA from Gartner, Inc., where, as the Managing Vice President of their Government Research Team, he led their efforts in government IT management practices. His experience prior to that includes service on the Obama-Biden Transition Team, the Council of Excellence in Government, and 18 years at the Government Accountability Office.

His expertise and vision will be invaluable as OCSC continues to find new and innovative ways to connect the public to government.

Please join me in welcoming Dave to GSA, and in thanking Martha Dorris for her tireless work as Acting Associate Administrator during this period of


McClure will take over for Martha Dorris, who has been serving as the acting associate administrator for GSA’s Office of Citizen Services. Dorris has received ecstatic rave reviews for her tenure as the acting associate administrator — in fact, her tenure had been so successful, that some quietly thought she might be named to the job permanently.

I’ll post the full release below, but… if you want to hear McClure for yourself, he has been on Federal News Radio 1500 AM several times.

* The role of the CIO… The DorobekInsider moderated a panel at the Management of Change 2009 conference earlier this year and McClure was a part of that panel. You can read the’s  “liner notes” from that panel here… We also featured highlights from the panel members on Federal News Radio 1500 AM’s Government IT Solutions Spotlight program.

* Federal News Radio 1500 AM’s In Depth with Francis Rose featured McClure along with Karen Evans, the former Administrator of E-Gov and Information Technology at the Office of Management and Budget and Alan Balutis, Director and Distinguished Fellow for CISCO’s Internet Business Solutions Group. Hear that conversation here.

* McClure quote: The “transparency coma” — McClure was one of the panelists at session in April 2009 hosted by the CGI Initiative for Collaborative Government and George Mason University creatively titled “Transparency as a Management Tool.” Read the DorobekInsider post here.

Here is the release that GSA posted:

David McClure Appointed Associate Administrator
of GSA Office of Citizen Services and Communications

WASHINGTON— The U.S. General Services Administration today announced the appointment of David McClure to serve as the Associate Administrator of the Office of Citizen Services and Communications.

The Office of Citizen Services fosters public engagement by using innovative technologies to connect citizens to government information and services. As part of this effort, OCSC runs the award-winning, the official Web site of the federal government. This site is widely recognized as a leader in the use of new media and Web 2.0 technologies to bring government to citizens and citizens to government. Through its websites, call centers, publications, and other programs, OCSC facilitates more than 200 million citizen touchpoints a year.

“I am excited to serve in this administration and to lead the Citizen Services and Communications team at GSA,” said McClure. “This is an unprecedented opportunity to fulfill President Obama’s goal of a more citizen-centered government that is transparent, participatory, and collaborative. I look forward to continuing and expanding GSA’s important work in leveraging new technologies to bring government to the American people.”

McClure most recently served as the managing vice president for Gartner Inc.’s government research team. There, he managed the global government research agenda and analyst support and was lead researcher on government information technology management practices. McClure also served on the Obama-Biden Transformation, Innovation, and Government Reform Transition Team, which examined federal agency IT plans and status for the incoming administration.

Before working at Gartner, McClure served as vice president for e-government and technology at the Council for Excellence in Government. Previously, McClure had an 18-year career with the Government Accountability Office, where he conducted wide-ranging reviews of major systems development and IT management capabilities in almost all major Cabinet departments and agencies. He also served as ex-officio member of the Federal Chief Information Officer Council from its inception in 1996 through 2001.

McClure has also provided key input on major federal government IT reform legislation, such as the Clinger-Cohen Act of 1996 that created federal government CIOs and IT business case requirements, and the e-Government Act of 2002. He is a three-time winner of Federal Computer Week’s “Top Federal 100″ (1998, 2001, and 2004) for impact on government IT directions and improvements.

McClure received his Bachelor of Arts degree and a master’s in political science from the University of Texas, and a doctorate in public policy from the University of North Texas. He also completed post-graduate work in IT management at Harvard and George Washington universities.

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