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DoD has a lot to do before digital engineering becomes the norm, but some organizations see clear value.
Agencies need to apply artificial intelligence and other technologies to improve services in real time based on citizen needs, Maximus’ experience leader says.
Agencies should combine data from customers and employees to drive total experience improvements, Maximus’ TX leader advises.
Agencies need to strike the right balance between new technology and human interaction to make their services more efficient.
The New Hampshire and Maine cyber leaders say using the StateRAMP cloud security shared service accelerates their digital transformation efforts.
The Social Security commissioner says reducing phone wait times is among his top three priorities to improve how SSA serves citizens.
The modernization efforts will streamline various logistics systems into a single view, while integrating new technologies like barcoding.
VA’s chief veterans experience officer explains how the department reaches out to service members transitioning back to civilian life.
State chief information officers say cloud services provide as good or better security than on-premise infrastructure, NASCIO research finds.
WHS’ customer experience strategist shares details about how the organization intends to improve experiences and services delivery for its customers.
Federal agencies can overcome challenges around Kubernetes, and even open up new opportunities, with the right strategies.
The new capabilities, applications and business models unlocked by cloud adoption are expected to have an outsized effect on the business of government.
As cloud technology use cases become increasingly complex, how can agencies ensure data is secured?