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Management
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VA will release by Nov. 21 a request for proposals for a new commercial scheduling system and integration services for that scheduling software with its VISTA health IT system.
November 17, 2014 -
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The President's Management Agenda includes a big customer service component. Deputy Director for Management at OMB, Beth Cobert, details how she expects your agency to improve its customer service experience. Rick Parrish, senior analyst serving Customer Experience Professionals at Forrester, tells In Depth with Francis Rose what to expect in the year ahead.
November 14, 2014 -
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The USPS' ability to carry our its duties and remain financially self-sustaining continues to be at risk, according to a recently released GAO performance audit. Conducted over the past year, GAO's report found that the agency is projecting "unsustainable" losses through 2020.
November 14, 2014 -
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In its new report, the Government Accountability Office found that agency managers aren't using performance data to objectively determine the success of programs before making changes to their policies or budget.
November 14, 2014 -
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The Obama administration has been trying to measure and benchmark the costs and best practices of back-office functions that all agencies do. The Office of Management and Budget and the General Services Administration say it's the first step toward long-term and meaningful improvements in efficiency and effectiveness. Their efforts are starting to impress even skeptical agency managers. Federal News Radio's Executive Editor Jason Miller joined Tom Temin on the Federal Drive to discuss how some agencies are doing an about face when it comes to understanding the value of this benchmarking initiative.
November 14, 2014 -
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The administration is establishing cost and quality benchmarks for administrative operations, such as human resources, finance, acquisition, and IT. After initial doubts, agencies see benefits from understanding how much they are paying for specific functions and how much others are paying for comparable jobs.
November 14, 2014 -
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From helping dogs in India find new homes in the U.S. to obtaining shoes for a school of Bulgarian children, award-winning volunteers help Foreign Service transform "tea and crumpets" image.
November 13, 2014 -
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PITTSBURGH (AP) — The director of the Pittsburgh Veterans Affairs Healthcare System has been fired. The move comes a month after officials determined that she had committed “conduct unbecoming a senior executive,” along with wasteful…
November 13, 2014 -
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The Army Corps of Engineers' strategy for building more resilient civil works infrastructure involves planning for more unpredictable weather events, and treating watersheds as integrated systems instead of a collection of standalone projects.
November 13, 2014 -
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The Government Accountability Office is taking an early interest in how the White House and Treasury Department draft government-wide financial data standards, due out next summer. A lot is riding on those standards, says Comptroller General Gene Dodaro.
November 13, 2014 -
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The Defense Contract Management Agency has about 12,000 civilian and military employees who interact with more than 20,000 contractors and handle more than $220 billion for the Defense Department. Lt. Gen. Wendy Masiello, director of DCMA, is receiving an award at the GovCon Award ceremony for her role in building business partnerships between the public and private sector. She told In Depth with Francis Rose about the partnerships she helped oversee.
November 13, 2014 -
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The reorganization at the Veterans Affairs Department is a rebranding effort in many ways. VA Secretary Bob McDonald will hire a chief customer service officer to try to reverse an image of poor quality care for its customers. Kim Hayes, CEO and co-founder of Ambit Group, is also a finalist for Executive of Year at the 2014 GovCon awards. She tells In Depth with Francis Rose about Ambit Group's data-centric approach to agency reorganization.
November 13, 2014 -
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Confronted with a cyber breach and planned closures of mail processing centers in January 2015, the American Postal Workers Union and others are rallying against the USPS.
November 13, 2014 -
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Mike Krieger, the former Army deputy CIO/G6, retired after 35 years in government. He says the move to email-as-a-service in the cloud provided the Army the roadmap to change how it looks at shared services.
November 13, 2014
