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Crucial digital approaches to customer experience won't completely displace the good, old-fashioned telephone call.
Hodan Omaar of the Information Technology and Innovation Foundation thinks public sector employers can help solve some of those concerns by becoming responsible early adopters of AI for workforce decisions.
In 2017, Congress created a new system for veterans to appeal their disability claims. VBA's Mary Frances Matthews was put in charge of speeding those claims along, and by all accounts, she was wildly successful.
Bid protests are a relatively effective tool for losing bidders who think an agency got it wrong. According to GAO, 51% of the protests filed last year were either resolved in the protestors favor, or by the agency taking action on its own.
The Agriculture Department is investing $300 million to build an early warning system against the next pandemic.
In today's Federal Newscast, the Pentagon is determining what it should do with billions intended for the Afghan armed forces.
Congress set up two special funds that have paid out billions of dollars to 9/11 victims but lawmakers are still considering changes to eligibility criteria. Last year, lawmakers told the Government Accountability Office to estimate how much those changes would cost.
The bill would end the Employee Retention Credit Program, one of several credits Congress created earlier in the pandemic to help small businesses, with the change to take effect on Sept. 30.
Michele Evermore, senior policy adviser on unemployment insurance at the Labor Department, talked about some of the efforts now underway via the American Rescue Plan.
As the State Department scrambles to process thousands of special immigrant visas for Afghans trying to flee through the Kabul airport, federal contractors are playing a big role.
There’s still a lot of confusion about exactly how agencies will implement President Biden’s vaccine mandate. But one thing that’s really clear is that it’s a bad idea to lie to your agency about your vaccination status.
Congress is focused this week on long-term infrastructure spending. But the clock is quickly winding down on the end of the fiscal year deadline to keep the basic functions of government working.
In today's Federal Newscast, the Postal Service saw a more than 30% decrease in passport applications last year because of the COVID-19 pandemic.
The Postal Service is gearing up to fill a significant number of supervisor positions left vacant as part of a recently lifted hiring-and-promotion freeze, in order to prepare for this year’s peak holiday season.