What’s it take to ensure users have the tech they need right now?
In today’s Federal Newscast, a government contractor agrees to pay one of the biggest fines in the history of the False Claims Act.
We’re living in an era of “modernization inflation,” in which agencies must keep up with the rate of innovation or risk falling behind. A bold modernization…
The Biden administration’s fiscal 2024 budget proposes a big boost for “customer experience” efforts. And how agencies use data – whether it’s customer feedback data or internal agency information needed to verify eligibility – will be a crucial part of those efforts to establish better citizen-facing services. “Data and experience are becoming the last two hard problems,” Dan Tucker, senior vice president for the civil sector at Booz Allen Hamilton, said on Federal News Network.
