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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

How to address OMB’s five CX life experiences

The Biden administration has issued several new mandates for federal agencies to prioritize and deliver enhanced government customer experiences (CX) capabilities….

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Amelia Brust/Federal News Networkmodernizing Congress, IT modernization, legislative branch, legislation, Congress, Capitol

After dipping toe in digital signature pool, Labor now ready to jump right in

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