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How to achieve your agency’s CX goals

It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

How to address OMB’s five CX life experiences

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Amelia Brust/Federal News Networkmodernizing Congress, IT modernization, legislative branch, legislation, Congress, Capitol

After dipping toe in digital signature pool, Labor now ready to jump right in

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