FITARA Scorecard

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3 takeaways from FITARA 14

Rep. Gerry Connolly’s letter to agency CIOs seeking details about their data center closure plans will help determine a new grading category for the…

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FITARA

Cyber grades bring down agencies’ scores in FITARA 14

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

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(AP Photo/Jacquelyn Martin)The General Services Administration (GSA) building is seen, Tuesday, Nov. 10, 2020, in Washington. General Service Administrator Emily Murphy, the head of the obscure federal government agency that is holding up Joe Biden's presidential transition, appeared to know she might be facing a messy situation after the votes came in. Prior to Nov. 3, Emily Murphy, the head of the General Services Administration, held a Zoom call with Dave Barram, 77, a man who was in her shoes 20 years earlier during the contested 2000 election between George W. Bush and Al Gore. Barram said he advised her to

GSA earns top marks under FITARA 12 scorecard

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House lawmakers sending clear message with FITARA 11 scorecard

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Getty Images/iStockphoto/eskaylimFITARA

CIO reporting, working capital funds remain outliers in agency IT modernization progress

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FILE- This April 30, 2018, file photo shows an interior view of the Sainsbury's flagship store in the Nine Elms area of London. British regulators say the proposed supermarkets merger between Sainsbury's and Walmart's Asda unit would push up prices and reduce quality for shoppers, casting doubt on a deal that would create the country's biggest grocery chain. (AP Photo/Matt Dunham, File)

Military commissaries, exchanges will have wider customer base in 2020

In today’s Federal Newscast, the Defense Department said it plans to open up its commissaries and exchanges to 4.1 million new customers on New Years’ Day.

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GAO previews upcoming changes to next FITARA scorecard criteria

The team behind the FITARA scorecard at the Government Accountability Office says changes are in the works for the next IT modernization rubric.

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A Venezuelan volunteer places a bag of USAID humanitarian aid for storage at a warehouse next to the Tienditas International Bridge, near Cucuta, Colombia, on the border with Venezuela, Friday, Feb. 8, 2019. Trucks carrying U.S. humanitarian aid destined for Venezuela arrived Thursday at the Colombian border, where opposition leaders vowed to bring them into their troubled nation despite objections from embattled President Nicolas Maduro. (AP Photo/Fernando Vergara)

How USAID got out of technical debt

Jay Mahanand, the chief information officer at the U.S. Agency for International Development, said the plan is to launch an enterprise portfolio management program that USAID will deploy worldwide in the coming months.

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