The General Services Administration is seeking feedback on its efforts to modernize two key retirement processing systems at the Office of Personnel Management.
The Agriculture Department is expanding its contact center and customer experience efforts to more bureaus over the next year as part of its IT modernization initiatives.
Federal News Network conducted a six-month investigation on the long-term consequences of the Trump administration’s proposed merger of OPM and GSA.
HUD and GSA seek vendor help to modernize electronic records management, customer experience and in setting up the chief data officer’s office under the Centers of Excellence program.
The Agriculture Department is taking over the development and implementation of its Centers of Excellence IT modernization initiatives after learning from contractors and GSA staff over the past 18 months.