IT modernization

Eva Skidmore, the vice president of public sector for Salesforce, said agencies need to continue to improve customer service and IT modernization together by adopting open platforms and application programming interfaces (APIs).

Members of the House Ways and Means Committee and IRS watchdogs have expressed concerns about the size of the agency’s tax gap — hundreds of billions of dollars that go uncollected each year — but disagree how best to close the gap.

Despite the IRS’s repeated calls IT modernization over the past 25 years, several new elements stand out in this latest proposal.

U.S. Citizenship and Immigration Services needs to keep a constant stream of digital records and moving E-Verify to the cloud has been a big help.

Rick Howard, the chief security officer for Palo Alto Networks, said the wide-spread acceptance of using cloud services for operational requirements is driving opportunity to modernize.

The Government Accountability Office achieved its optimal workforce capacity this year, but it’s still having trouble keeping up with lawmaker requests around new technologies and cybersecurity.

The federal employment question forms a knot that remains difficult to untie.

The 2020 president’s budget request keeps federal IT spending in 2020 about level with 2019. And the Analytical Perspectives on the budget released Monday indicate all is not well.

In this Expert Edition: IT Modernization, we report on how the concept of IT modernization evolved from a focus solely on cybersecurity and retiring technical debt to bringing in current approaches around software development, user-centered design and cloud computing into the government to help meet the needs of agency customers today and in the future.

This program will provide a progress report on IT modernization in government.