John Boerstler

CX Exchange '24 VA's John Boerstler

CX Exchange 2024: VA’s John Boerstler on expanding outreach to veterans

VA’s chief veterans experience officer explains how the department reaches out to service members transitioning back to civilian life.

Federal Insights

Getty Images/iStockphoto/Tero Vesalainen

customer experience

OMB focused on automation, federal employee satisfaction as keys to better public-facing services

Workforce

Federal Executive Forum Customer Experience in Government

Federal Executive Forum

(AP Photo/Pablo Martinez Monsivais)

Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

Veterans Affairs