John Boerstler

Getty Images/iStockphoto/Tero Vesalainencustomer experience

OMB focused on automation, federal employee satisfaction as keys to better public-facing services

The Biden administration is trying to set a higher bar for public-facing services across government — with a new focus on providing a “digital-first”…

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(AP Photo/Pablo Martinez Monsivais)Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

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