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Lee Becker

Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

OMB seeks to ‘build trust’ in government services, speed up CX expert hiring across agencies

The Biden administration is putting its next wave of customer experience improvement into focus, giving agencies new targets — and soon, new tools —…

Management Read more

Why agencies need to invest in improving life experiences and how to get started

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ODNIOffice of the Director of National Intelligence building, ODNI

OMB’s return-to-office memo offers ‘reset’ for federal employees and their customers

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IT modernization

What the rollout of the PACT Act teaches us about the link between the employee and customer experience

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

Management Read more
AP/Charles DharapakVA

VA regulatory change driving a ‘sustained organizational commitment’ to customer service

Reporter's Notebook Read more