Lee Becker

Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

Biden’s executive order, in fact, marks the latest in a series of efforts over the past 30 years to measure and improve public-facing government services.

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AP/Charles DharapakVA

VA regulatory change driving a ‘sustained organizational commitment’ to customer service

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