An unprecedented case arises on the status of a union of Park Service employees
The Federal Labor Relations Authority has to hear an unprecedented case, in for review. Normally, once a federal union is certified, no decertification…
In today’s Federal Newscast, National Institute of Standards and Technology Fellow Ron Ross has advice for officials knocked off their feet by the recent…
Customer experience from government agencies has a long way to go. That’s the principal finding in the latest survey by Forrester Research.
Two agencies show they take customer experience seriously.