Amelia Brust/Federal News Network

Agencies slightly improve customer experience, but still behind the private sector

Customer experience from government agencies has a long way to go. That’s the principal finding in the latest survey by Forrester Research.

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NPS, Federal News NetworkKris Butcher- Civil Rights monument

Alabama civil rights national monuments get permanent superintendent

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Sen. Martin HeinrichAnne-Marie Fennell, Government Accountability Office

GAO: National park and forest employees left without adequate safety plans

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In this May 18, 2017, photo, Nathan Singletary, 67, a social worker for 40 years, fills out paperwork at the AARP Foundation in Harrisburg, Pa. Singletary is beyond the traditional retirement age, but he’s only just beginning a new career - helping other low-income, unemployed Americans over age 55 find jobs. Singletary got his job through the half-century-old Senior Community Service Employment Program, a training and placement program underwritten by taxpayers aimed at putting older Americans back into the workforce. (AP Photo/Laurie Kellman)

NTEU says bar set too high in proving age discrimination

In today’s Federal Newscast, the National Treasury Employees Union wants the Supreme Court to reverse a lower court’s decision on age discrimination in…

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In this image provided by the CIA, young detector dog Lulu, during her initial training as a bomb detector dog. Lulu lost her love of sniffing out bombs and has returned to civilian life. The agency says that just a few weeks into her training, the black Labrador with flappy ears just wasn’t interested in detecting explosive odors anymore. She sought a different future and found one in a loving handler, who adopted her. (CIA via AP)

State, EPA look out for dogs (and other mammals)

Using animals in federal programs is sometimes necessary. So is treating them properly.

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White House’s proposed raise will increase special pay rates, too

In today’s Federal Newscast, the Trump administration reveals more specifics about its proposed 2.6% raise for civilian employees.

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