Paperwork Reduction Act

Sometimes, just rewriting a form can improve a federal program

If there’s a universal constant among federal agencies, it’s forms. Forms often get complicated and that can impede people’s applications for benefits.

Management

DHS sees ‘usability testing’ as central to big burden reduction goals

Management

A review of federal efforts to improve citizen experience and reduce administrative burden

Management

First Look

White House to agencies: Be proactive about working with public on regulations

Agency Oversight

DHS launching new ‘customer experience’ directorate this month

Management

Amelia Brust/Federal News Network

OMB memo directs agencies to study federal customer experience barriers

Management

(AP Photo/Alex Brandon)

FILE - In this April 5, 2009 file photo, the Department of Health and Human Services building is seen in Washington. A government audit finds that more than 1 in 4 cases of possible sexual and physical abuse against nursing home patients apparently went unreported to police. The Health and Human Services inspector general's office faults Medicare for failing to enforce a federal law that requires nursing homes to immediately notify police. (AP Photo/Alex Brandon, File)

Data management emerges as a top performance challenge for Health and Human Services

Agency Oversight

Fewer executives, bigger bucks?

Federal Report

4 ways to improve your customer experience, from agencies already deep in the trenches

Technology

Taxpayer Advocate says IRS still struggles with public service

Federal Newscast

Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul

Agency Oversight

FILE - This Feb. 19, 2014, file photo, shows WhatsApp and Facebook app icons on a smartphone in New York. The government’s fight with Apple over an encrypted iPhone may be the first of many battles in a broader war over who gets access to individuals’ data, as more tech companies offer encrypted messaging and other services. WhatsApp, the globally popular messaging system owned by Facebook, has already run into trouble with Brazilian authorities, who arrested a Facebook executive earlier in March 2016 after the company said it had no way to unscramble a user’s encrypted messages. (AP Photo/Patrick Sison, File)

Rise of tweets, self-deleting encrypted messages concern lawmakers

Sens. Claire McCaskill (D-Mo.), ranking member of the Homeland Security and Governmental Affairs Committee, and Tom Carper (D-Del.) and Reps. Jason Chaffetz…

Congress

GSA, OMB seek new boundaries for Web analytics

There\’s a push to expand the use of tools designed to give federal Web managers a better idea of just who is using agency websites. The goal is to improve…

Technology