Tag: Paperwork Reduction Act | Federal News Network

Paperwork Reduction Act

4 ways to improve your customer experience, from agencies already deep in the trenches

Embracing culture change and appointing a senior leader to develop and manage a organizational roadmap are among the ways agencies can improve their customer…

Technology

Senior Airman Savannah L. Waters

Taxpayer Advocate says IRS still struggles with public service

Federal Newscast

Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul

Agency Oversight

FILE - This Feb. 19, 2014, file photo, shows WhatsApp and Facebook app icons on a smartphone in New York. The government’s fight with Apple over an encrypted iPhone may be the first of many battles in a broader war over who gets access to individuals’ data, as more tech companies offer encrypted messaging and other services. WhatsApp, the globally popular messaging system owned by Facebook, has already run into trouble with Brazilian authorities, who arrested a Facebook executive earlier in March 2016 after the company said it had no way to unscramble a user’s encrypted messages. (AP Photo/Patrick Sison, File)

Rise of tweets, self-deleting encrypted messages concern lawmakers

Congress

GSA, OMB seek new boundaries for Web analytics