The General Services Administration’s Inspector General found the digital services group used unapproved software, put applications on the network without the proper authorizations and had an overall lack of management oversight or involvement that let 18F staff members basically do what they want.
Phaedera Chrousos, the commissioner of GSA’s new Technology Transformation Service, announced she is leaving July 15.
Two years after the administration set up two new federal “start-ups” to help agencies adopt more innovative technology, some in the public and private sectors say the U.S. Digital Service and 18F still operate in their own silos, and there is little communication from the organizations as they embark on new projects.
GSA Administrator Denise Turner Roth announced May 3 the creation of the Technology Transformation Service, which brings together 18F, the Presidential Innovation Fellows program and the Office of Citizen Services and Innovative Technologies (OCSIT).
Agencies need clearer hiring authorities from the Office of Personnel Management to successfully recruit and hire new tech talent, said Beth Killoran, acting CIO at the Health and Human Services Department. HHS has a 40 percent vacancy rate among its cyber and IT infrastructure workforce.
Phaedra Chrousos is the first Chief Customer Officer at the General Services Administration. She spoke with In Depth’s Francis Rose about a customer-focused web culture, a long-term digital vision for the government, and other agencies’ digital service teams.
Long-time and well-respected cybersecurity executive Mark Orndorff is calling it a government career on Jan. 31.