Robin Carnahan

GSA’s Hashmi leaving at end of the month

Sonny Hashmi, the commissioner of the Federal Acquisition Service at the General Services Administration, is heading back to industry in 2024.

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General Services AdministrationRobin Carnahan and Chris Womack sign an agreement. Other officials are in the background.

Federal agencies in three southern states will get cleaner energy

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Nina Albert, the commissioner of the Public Buildings Service at GSA, speaks during the launch of the Workplace Innovation Lab. 
(Photo courtesy of GSA).

GSA official who reshaped federal office space in pandemic era leaving government

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

GSA considers text messages as new frontier for better customer experience

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T.J. Kirkpatrick/T.J. KIRKPATRICK

Successes, challenges and areas for growth in the Best Places to Work rankings

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T.J. Kirkpatrick/T.J. KIRKPATRICK

Sometimes, things do get better for federal employees

At whatever level, most federal employees work under the same few pay, benefits and job governance plans. Although they’ve all been in place for decades,…

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Jason Miller, Federal News NetworkAlan Thomas, GSA

Recognizing where the buck stops on Login.gov is clear

Alan Thomas, the former commissioner of the Federal Acquisition Service at the General Services Administration and chief solutions officer at Leadership…

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Agencies target 5 common ‘life experiences’ to improve customer experience in government

The Biden administration is giving agencies several common targets to improve customer experience in government. 

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