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FILE - In this April 2, 2015, file photo, a visitor leaves the Sacramento Veterans Affairs Medical Center in Rancho Cordova, Calif. The number of veterans seeking health care but ending up on waiting lists of one month or more is 50 percent higher now than it was a year ago when a scandal over false records and long wait times wracked the Department of Veterans Affairs, The New York Times reported Saturday, June 20, 2015, online ahead of its Sunday editions. (AP Photo/Rich Pedroncelli, File)

VA cooking up new guide of CX strategies, training institute for its own employees

After several successful runs at customer experience pilots in recent years, the Department of Veterans will soon publish a CX best practices guide for…

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OPM policy changes may improve hiring, but only if agencies do not find ways to maintain the status quo

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