John Yuda: Knocking on the Federal Front Door

John Yuda, senior product design adviser, Federal Front Door

For millions of Americans, the front door to the federal government isn't the U.S. Capitol or a Social Security office. It's a website, and the experience can be frustrating. John Yuda, senior product design adviser to the Federal Front Door project tells Federal Drive with Tom Temin the General Services Administration's 18F group has been working to improve that experience.