Debra Draper: VHA struggles to implement improved service

Debra Draper, director of health care issues, GAO

The Veterans Health Administration has no shortage of ideas for how to reorganize and improve mission delivery, namely better health outcomes for veterans. What it cannot seem to do is get the changes done in an organized way. Debra Draper, director of health care issues at the Government Accountability Office, offers her insight on Federal Drive with Tom Temin.

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