VA’s digital service head spreading the word about single point of contact for online

Best listening experience is on Chrome, Firefox or Safari. Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne.

Until recently, the only thing worse than visiting a Veterans Affairs facility in person with questions was visiting it online. Over the years VA had developed a tangle of web sites, logins and forms. Now it’s much easier with the digital equivalent of a single point of contact. Marcy Jacobs has been leading the word. The executive...

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Best listening experience is on Chrome, Firefox or Safari. Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne.

Until recently, the only thing worse than visiting a Veterans Affairs facility in person with questions was visiting it online. Over the years VA had developed a tangle of web sites, logins and forms. Now it’s much easier with the digital equivalent of a single point of contact. Marcy Jacobs has been leading the word. The executive director of the VA’s digital services, and a finalist in this year’s Service to America Medals program, joined Federal Drive with Tom Temin for more.

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