Jared Serbu: Treating citizens as customers
The Office of Management and Budget has told agencies to rethink how they interact with the public, and how they think about citizens as customers. The General ...
The Office of Management and Budget has told agencies to rethink how they interact with the public, and how they think about citizens as customers. The General Services Administration says it’s here to help. As Federal News Radio's Jared Serbu reports, GSA says it’s designing tools to help agencies get their “customer experience” programs off the ground and understand what citizens want. Read Jared's related story.
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