Jim Huske, senior vice president for government training and professional development at Graduate School USA, joined Francis to discuss the school’s W. Edwards Deming Award. According the school’s website, the award “is presented annually to a federal government organization or a civilian or uniformed branch of the military, in recognition of an impressive workforce development and training initiative that has measurably improved the organization’s performance.” Joining Huske, was Patricia Jonas, executive director of the Office of Appellate Operations at the Social Security Administration — a past winner of the award.