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Customer service initiatives are popping up all across government. Many them are based in customer service work the General Services Administration does in the Office of Citizen Services and Innovative Technologies. Kathy Conrad is acting Associate Administrator at GSA's OCSIT, and was at the Executive Leadership Conference in Williamsburg, Virginia. On In Depth with Francis Rose, she explained how she'll take home lessons learned and put them to work at her agency.
October 28, 2014 -
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The Defense Department is requiring senior officials review major acquisitions before they receive approval to move into the technology development phase, commonly known as Milestone A. This change is part of the rigor of the Better Buying Power initiative. On In Depth with guest host Jared Serbu, Federal News Radio's Jason Miller discussed the current and future impact of BBP.
October 28, 2014 -
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The list of business grievances against the contracting company USIS is growing. The Government Accountability Offices says a five-year, nearly $200 million contract it has with the Homeland Security Department wasn't properly awarded. GAO cites in its decision a recent service history of contracting turbulence as grounds for further review, which includes thousands of incomplete background checks and a massive data breach that affected the Office of Personnel Management. Rob Burton is a partner at Venable law firm. He's also former administrator of the Office of Federal Procurement Policy. On In Depth with guest host Jared Serbu, he weighed the chances that debarment is in USIS's future.
October 28, 2014 -
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Midterm elections are exactly one week away. But no matter what happens to the political power balance in the legislative branch, it'll be hard for the next group to do much less for federal employees than the 113th Congress did. Janet Kopenhaver is Washington representative of Federally Employed Women. FEW gives out legislative score cards for each session of Congresss. On In Depth with guest host Jared Serbu, Janet said the most recent scores were hard to decide.
October 28, 2014 -
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Cross agency priorities get much of the focus so far in the President's Management Agenda for the rest of President Barack Obama's second term. But the PMA officially has four major components. Beth Cobert, the Deputy Director for Management at the Office of Management and Budget, laid out the four components in a keynote speech at the Executive Leadership Conference in Williamsburg Virginia last night. On In Depth with Francis Rose, she explained why she'll push hard on the agenda for the rest of the administration.
October 28, 2014 -
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The Defense Department published its first-ever joint doctrine for military operations in cyberspace a year and a half ago. But the document was kept secret. Now, the Pentagon has released a declassified version. Much of it repeats what DoD officials have said in public, but there are some eyebrow-raisers. Federal News Radio's DoD Reporter Jared Serbu writes about it in this week's Inside the Reporter's Notebook. He joined Emily Kopp on the Federal Drive with details.
October 28, 2014 -
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For 50 years, the TechAmerica Foundation has presented a detailed forecast for Defense spending. It's one source of information contractors use to plan their marketing and sales efforts. This year's forecast team has shown one eternal truth. Pentagon budgets reflect more than just what military leaders say they need. They're buffeted by the economy and politics too. Rick Ashooh leads TechAmerica's DoD forecast team. He spoke with Tom Temin on the Federal Drive at this year's Tech America Vision Conference.
October 28, 2014 -
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Armies run on food, fuel and information. That last part is why the Defense Department spends so much on information technology and services each year, and why contractors spend a lot of time reading the DoD tea leaves. Gerry Robbins is the team lead for this year's TechAmerica defense IT market forecast. He's spoke with Tom Temin on the Federal Drive at the TechAmerica Foundation Vision Forecast Conference.
October 28, 2014 -
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As a government contractor, you don't want to be known as a whiner. Companies fear that if they get reputations for protesting bids it could hurt them in the long run. That's according to Tim Sullivan, a veteran of the contracting world and writer of the blog, 10 Myths of Government Contracting. For the next nine Tuesdays, we'll be talking about these myths with him. In today's installment, Sullivan joined Tom Temin on the Federal Drive to discuss myth number two: that you should always lodge a protest.
October 28, 2014 -
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The Federal Headlines is a daily compilation of the stories you hear discussed on Federal News Radio each day. It is designed to give FederalNewsRadio.com readers more information about the stories heard on the radio. In today's news, cost-cutting at the Postal Service leads to slower mail delivery, military services are giving employees travel cards to pay for all of their moving expenses and FDA gives an emergency go-ahead for two new Ebola tests.
October 28, 2014 -
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Employee engagement at agencies across the federal government is either consistently great, consistently not-so-great, or consistently inconsistent. This year's Federal Employee Viewpoint Survey shows agencies that have historically at the top are still at the top, while the agencies at the bottom are still at the bottom (when it comes to employee satisfaction). The ones in the middle are all over the place. Bill Dougan is president of the National Federation of Federal Employees. On In Depth with guest host Jared Serbu, he analyzed this year's survey results.
October 27, 2014 -
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Five out of five federal agencies fall short in meeting the customer service improvements Congress said it wanted to see four years ago. The Government Accountability Office looked at selected quintet of agencies to see if they have all the key elements necessary for high-quality customer service. GAO says all five are missing at least one critical piece of that puzzle. Chris Mihm is Managing Director for Strategic Issues at GAO. On In Depth with guest host Jared Serbu, he broke down what each agency needs to improve their customer service scores.
October 27, 2014 -
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A gap of mistrust is forming between senior managers and their employees across the federal government. The results of the latest Federal Employee Viewpoint Survey show federal employees are taking an increasingly dim view of the senior leaders in their agencies. Jeff Neal is Senior Vice President of ICF International, and former Chief Human Capital Officer of the Homeland Security Department. On In Depth with guest host Jared Serbu, he said federal agencies are treading on a dangerous path right now regarding workplace standards.
October 27, 2014 -
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Reaching the Army's Net Zero Water goals is a little easier for Aberdeen Proving Ground. It finds a way to recycle water from a previously contaminated stream on base, and reuse it to heat some of its buildings. APG says it will save about $400,000 a year in water costs, and $64 million by the end of the 23-year contract. John Wrobel is the acting chief and Devon Rust is the installation energy manager for the Directorate of Public Works at Aberdeen Proving Ground. On In Depth with Francis Rose, they explained how the project is saving them money and energy.
October 27, 2014
