IRS Commissioner Chuck Rettig instructed eligible employees to telework and gave customer service workers more freedom than they’ve ever had before. But the commissioner’s guidance has prompted confusion among risk-adverse IRS managers, who aren’t accustomed to making their own decisions.
Treasury Secretary Steve Mnuchin told members at a hearing Tuesday that continued investment in the IRS’ IT modernization remains critical to “bring the IRS into the modern world.”
With this year’s tax season set to start Monday, NTEU has renewed concerns that the IRS, after a decade of budget cuts, has fewer resources to tackle a growing workload.
As a preview to the year ahead, here’s a look at the major projects three public-facing agencies will encounter in 2020.
Embracing culture change and appointing a senior leader to develop and manage a organizational roadmap are among the ways agencies can improve their customer experiences, according to a new report from the Partnership for Public Service and Accenture Federal Services.
Congress appears ready to sign off on giving the IRS its biggest budget in nearly a decade, giving the agency enough resources to begin to roll out the latest in a series of modernization efforts.
The House Appropriations Committee approved a fiscal 2020 spending bill provision that would restore the IRS’s streamlined critical pay authority until September 2023.
The IRS reported auditing nearly 1 million tax returns in FY 2018, about 0.5% of 196 million tax returns filed during that year’s filing season.
Despite the IRS’s repeated calls IT modernization over the past 25 years, several new elements stand out in this latest proposal.
The latest IRS plan for modernization will strike long-time watchers with a sense of deja vu.