Embracing culture change and appointing a senior leader to develop and manage a organizational roadmap are among the ways agencies can improve their customer experiences, according to a new report from the Partnership for Public Service and Accenture Federal Services.
Congress appears ready to sign off on giving the IRS its biggest budget in nearly a decade, giving the agency enough resources to begin to roll out the latest in a series of modernization efforts.
The House Appropriations Committee approved a fiscal 2020 spending bill provision that would restore the IRS’s streamlined critical pay authority until September 2023.
The IRS reported auditing nearly 1 million tax returns in FY 2018, about 0.5% of 196 million tax returns filed during that year’s filing season.
Despite the IRS’s repeated calls IT modernization over the past 25 years, several new elements stand out in this latest proposal.
The latest IRS plan for modernization will strike long-time watchers with a sense of deja vu.
In today’s Federal Newscast, TIGTA found the IRS doesn’t always follow its own procedures for reviewing and adjudicating cases of missed filings or under-reported income.
In today’s Federal Newscast, Congresswoman Jennifer Wexton (D-VA) introduces new legislation requiring federal regulators to encourage financial institutions to work with consumers and other business impacted by a shutdown.
Now that the agency defends itself against more than a billion cyber attacks a year, Commissioner Chuck Rettig urged members of the Senate Finance Committee Wednesday for multi-year funds to modernize its hardware as well as its workforce, which hasn’t recovered from seven years of a hiring freeze.
In today’s Federal Newscast, a new federal interagency strategy from the Agriculture Department, the Food and Drug Administration and the Environmental Protection Agency, looks to reduce how much food is wasted.