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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Federal CX gets a booster shot

Latest White House executive order underscores customer experience improvement projects already underway.

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(AP Photo/Jacquelyn Martin)The General Services Administration (GSA) building is seen, Tuesday, Nov. 10, 2020, in Washington. General Service Administrator Emily Murphy, the head of the obscure federal government agency that is holding up Joe Biden's presidential transition, appeared to know she might be facing a messy situation after the votes came in. Prior to Nov. 3, Emily Murphy, the head of the General Services Administration, held a Zoom call with Dave Barram, 77, a man who was in her shoes 20 years earlier during the contested 2000 election between George W. Bush and Al Gore. Barram said he advised her to

GSA puts extra technology funding from pandemic recovery package into 14 IT projects

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Getty Images/iStockphoto/alzay

DATA Act advocates reflect on three years of planning, partnerships, predictions for future spending reports

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Jason Miller, Executive Editor, Federal News Radio

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