Digital services

IRS has opportunity to improve customer experience by embracing digital services

The IRS recently announced that they’re establishing a Taxpayer Experience Office to focus on improving the digital services the agency provides. As…

Read more
Amelia Brust/Federal News Network

Agencies look to bring cohesion to digital identity projects

Read more
(Getty Images/iStockphoto/shironosov)Close-up of hands of a nurse typing on laptop

Getting equitable access to digital services right

Read more
close up programmer man hand typing on keyboard at computer desktop for input coding language to software for fix bug and defect of system in operation room , technology concept

Nonprofit coders hope to keep improving how the government delivers services

Read more

USCIS aims to deliver ‘unified experience’ online under recently passed digital-gov law

Read more

How Eric Boyette ascended ranks from DMV to North Carolina’s CIO

North Carolina Chief Information Officer Eric Boyette rose through the ranks over 20 years of state service. He joined host John Thomas Flynn on Ask the…

Read more

VA.gov relaunch a catalyst for DevOps, enterprise cloud migration

The Department of Veterans Affairs said it plans to move 350 existing applications to the VA Enterprise Cloud by 2024.

Read more

Trump signs IDEA Act in bid to close ‘tech gap’ between government, private sector websites

President Donald Trump on Thursday signed the 21st-Century Integrated Digital Experience Act (IDEA), which aims to make federal “.gov” websites more mobile-friendly and more secure. 

Read more