Harrison Smith

Innovation for IRS customer experience hangs on cost effectiveness

Harrison Smith, co-director of the IRS Enterprise Digitalization and Case Management Office, said the agency must help industry partners understand what…

IT Modernization

How the IRS is taking digital government to a new level

IT Modernization

ACT-IAC Accelerating Government Episode 2: Federal Tech Leadership Spotlight

Accelerating Government

How industry and government can collaborate more effectively: A conversation with Harrison Smith

The Business of Government Hour

IRS taking big step towards IT modernization

Acquisition

(AP Photo/Susan Walsh)

FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

First Look

IRS digitalization office taking ‘bite-sized’ steps to consolidating legacy systems

IT Modernization

Visitors walk past the U.S. Capitol dome on Capitol Hill in Washington, Thursday, March 12, 2020. Congress is shutting the Capitol and all House and Senate office buildings to the public until April in reaction to the spread of the coronavirus outbreak. (AP Photo/Patrick Semansky)

Obituary: Diana Gowen, long-time federal telecom exec

Reporter's Notebook

IRS procurement shop sees RPA as key to handle growing year-end workload with shrinking workforce

Automation

IRS taking ‘fundamental shift’ in how it funds RPA, emerging tech pilots

Automation

Exclusive

How robotics process automation is opening doors for agency innovation, transformation

Federal Insights

Notary signs legal contract. Businessman working in office. notary public lawyer desk attorney office law official concept

IRS acquisition leaders busting open lines of communication

Reporter's Notebook

IRS procurement office reaching out to industry through transparency, reduced ‘radio silence’

Leadership within the IRS’ procurement office say they are working toward a culture change among their workforce, and earlier intervention with industry.

Contracting

A solution to the growing bid-protest problem

Vendors and agencies need to improve communication starting with oral debriefings for all contract awards as part of an effort to stem the real and perceived…

Acquisition