Harrison Smith

GovExecHarrison Smith, IRS

Innovation for IRS customer experience hangs on cost effectiveness

Harrison Smith, co-director of the IRS Enterprise Digitalization and Case Management Office, said the agency must help industry partners understand what…

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(AP Photo/Susan Walsh)FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

IRS digitalization office taking ‘bite-sized’ steps to consolidating legacy systems

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IRS procurement shop sees RPA as key to handle growing year-end workload with shrinking workforce

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Federal News Network

IRS taking ‘fundamental shift’ in how it funds RPA, emerging tech pilots

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How robotics process automation is opening doors for agency innovation, transformation

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IRS procurement office reaching out to industry through transparency, reduced ‘radio silence’

Leadership within the IRS’ procurement office say they are working toward a culture change among their workforce, and earlier intervention with industry.

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A solution to the growing bid-protest problem

Vendors and agencies need to improve communication starting with oral debriefings for all contract awards as part of an effort to stem the real and perceived…

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