Innovation for IRS customer experience hangs on cost effectiveness
Harrison Smith, co-director of the IRS Enterprise Digitalization and Case Management Office, said the agency must help industry partners understand what…
Harrison Smith, co-director of the IRS Enterprise Digitalization and Case Management Office, said the agency must help industry partners understand what…
Leadership within the IRS’ procurement office say they are working toward a culture change among their workforce, and earlier intervention with industry.
Vendors and agencies need to improve communication starting with oral debriefings for all contract awards as part of an effort to stem the real and perceived…