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Paycheck Protection Program

Small Business Administration (SBA) building

Better data, analysis gives SBA new optimism to recoup smaller COVID loans

SBA Administrator Isabel Guzman told House and Senate small business committee lawmakers recently the agency would reverse course and do more to force…

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Amelia Brust/Federal News Network

Did agencies forget how to prevent fraud during pandemic relief?

Agency Oversight Read more
Getty Images/iStockphoto/FabioBalbiBusinessman holding magnifying glass and digital tablet

Federal watchdogs still uncovering full scope of fraud in $5T COVID-19 spending

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Pension Benefits Guaranty Corporation inspector general

Hazards of self-certification and other lessons learned from federal government’s pandemic response

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Ex-senior NASA employee gets 18 months for pandemic fraud

A former senior NASA employee who cheated the government out of nearly $275,000 in pandemic-related financial assistance has been sentenced to 18 months…

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(AP Photo/Wayne Partlow)Shown is a portion of a Small Business Administration Paycheck Protection Program Borrower Application Form, Tuesday, April 21, 2020 in Washington. The Paycheck Protection was supposed to be a lifeline for small businesses, helping them stay afloat and keep their employees on the payroll during the coronavirus pandemic. But guidelines from the Small Business Administration say that businesses are ineligible if someone who owns at least 20 percent of the company is incarcerated, under indictment, on probation or parole or had been convicted of a felony within the last five years. Ineligible would-be applicants and advocates say the restrictions are a slap in the face for those who have served their time, especially from an administration that has trumpeted second chances. (AP Photo/Wayne Partlow)

SBA says goodbye to its largest program ever

In today’s Federal Newscast, the Paycheck Protection Program, a feature of the 2020 legislation to help the country in the pandemic, has ended.

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

The Biden-Harris administration wants to address racial equity – focusing on customer experience can help

Commentary

Too often, we see well-intended government efforts fall short of their purpose because solution architects overlook key customer characteristics. Most importantly, these failures disproportionately impact racial minorities and other underrepresented communities.

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