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Crucial digital approaches to customer experience won't completely displace the good, old-fashioned telephone call.
The Social Security Administration sent the IRS data on 30 million Supplemental Security Income (SSI) recipients Thursday, which will allow the Treasury Department to move ahead on processing their Economic Impact Payments.
Sean Brune, the CIO for SSA, said IT developers and business leaders are working closer than ever to revamp legacy systems.
The American Federation of Government Employees is pleased the Trump-era executive orders that limited collective bargaining and cut official time are gone. But the union is waiting on agencies to determine how exactly they'll revisit old contracts and repair working relationships.
The Social Security Administration has developed a plan for modernizing its information technology, which is key to its ability to keep carrying out its mission. But the agency's advisory board authorized an outside panel of IT experts to look at the plan.
A new year might have dawned but relations between management and employees at the Social Security Administration remain tense.
In today's Federal Newscast, the CIA adds another piece to its two-plus year effort to change the way its recruits the next generation of employees.
With working capital funds, maybe agencies can finally close the service gap with industry.
In today's Federal Newscast, the Education Department's inspector general says the agency developed a decent enough reopening plan for its employees during the pandemic.
The latest COVID-19 relief package drew on some of the lessons agencies and lawmakers learned in implementing the first round of loans, payments and direct aid earlier this year. The IRS, for example, will receive access to the Social Security Administration's death master file in hopes of more accurately disbursing economic stimulus payments.
In today's Federal Newscast, five years after the Office of Federal Procurement Policy issued guidance on reverse auctions, the Federal Acquisition Regulations Council is finally implementing it.
Congress will begin voting Wednesday on a temporary funding stop-gap that will keep the government through Dec. 18. Congressional leaders have repeatedly said they're not expecting a government shutdown, but some agencies have updated their contingency plans for the pandemic just in case.
The appointment of the next SSA Commissioner will not only set the tone for the next four years of workplace management at SSA, but have lasting implications for the millions of Americans who rely on the services we provide.
Individual agencies have extolled the benefits of telework and are rethinking their workforce policies to evolve with the times. But will the entire federal government, as a whole, adopt a similar mentality?