Tableau

How the Census Bureau built trust through customer experience

2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census…

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Shawn Dodson, left, with the San Bernardino County Fire Department, stacks cases of water donated by Vince Burns, right, from Ridgecrest, at San Bernardino County Fire Station 57 Saturday, July 6, 2019, in Trona, Calif. The area has been hit with two major earthquakes since Thursday. In Trona, a town of about 2,000 people considered the gateway to Death Valley, fire officials said dozens of structures were damaged. San Bernardino County Supervisor Robert Lovingood said FEMA delivered a tractor-trailer full of bottled water because of damage to water lines. Newsom declared a state of emergency for the county. (Will Lester/The Orange County Register via AP)

FEMA looks to build trust in data sharing after IG found it ‘overshared’ records

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