Technology Transformation Service

Getty Images/iStockphoto/Tero Vesalainencustomer experience

Federal CX gets a booster shot

Latest White House executive order underscores customer experience improvement projects already underway.

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(AP Photo/Matt Slocum)President-elect Joe Biden speaks about the COVID-19 pandemic during an event at The Queen theater, Thursday, Jan. 14, 2021, in Wilmington, Del. (AP Photo/Matt Slocum)

Biden proposal calls investments in federal IT ‘an urgent national security issue’

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GSA promotes Olson to acting deputy commissioner, TTS director

Kelly Olson has been the Technology Transformation Service chief of staff since March and worked at GSA since 2015.

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Amelia Brust/Federal News Radio

Collins Smee, GSA’s TTS director, to leave government after less than a year

Joanne Collins Smee, the director of the Technology Transformation Service and deputy commissioner of the Federal Acquisition Service at the General Services…

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Mick Mulvaney

OMB shows its IT policy hand in 2019 budget request

The White House plans to give IT modernization efforts a boost through Technology Business Management (TBM) standards.

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