Reorganization lessons of 9/11

John Palguta, vice president for policy, Partnership for Public Service

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The government’s response to the September 11th terrorist attacks might actually help your agency improve the way it does business. We’re talking about lessons-learned. A number of former leaders from the intelligence community are looking at them to see if they can find best practices for the administration’s effort to reorganize the government. John Palguta, vice president for policy at the Partnership for Public Service, which just sponsored an event looking at the management lessons of 9-11.