Allison Hickey, Under Secretary for Benefits, Veterans Affairs Department

Allison Hickey, Under Secretary for Benefits, Veterans Affairs Department

wfedstaff | April 17, 2015 8:42 pm

The Veterans Affairs Department has broken its own records in processing disability and pension claims. The agency made its way through 1.3 million claims in fiscal 2014. That surpasses 2013’s record by 150,000. One result is that VA’s disability claims backlog fell to its lowest number in four years. It’s down 60 percent from the peak of March 2013. These numbers put VA on track to meet its 2015 goals. Allison Hickey is the undersecretary for benefits at the VA. She joined Tom Temin on the Federal Drive to explain how the agency was able to plow through so many cases.