Nina Olson: IRS recovers from dismal tax filing season

As it prepares for the 2016 tax filing season, the IRS is in recovery mode from last year. It managed to get its work done, but budget cuts and the resulting reductions in staff took their toll. On the Federal Drive with Tom Temin, National Taxpayer Advocate Nina Olson reviews IRS customer service and what it's got to do. She says the final numbers are now in, and the picture didn't improve much.




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