Associate Director, Customer Service and Public Engagement Directorate
U.S. Citizenship and Immigration Services
Washington, D.C.
Mariela Melero helped to change the public engagement strategy of U.S. Citizenship and Immigration Services to make it more understandable and accessible. She helped to create the myUSCIS online portal, which increased from 209 users in January 2015 to 182,000 in December 2015.
“Mariela talks very often to our customer base and has very good connections with the outside community that represents the people who use the tools, so she has a great sense of what is needed,” said Lori Scialabba, deputy director of USCIS. “The tools that they developed continue to get high marks.”