“Please know that it has been an honor, privilege and pleasure to serve with you at [the Office of Information and Technology]. This has been an enriching experience: serving our nation’s Veterans, and equally important, having the opportunity to work side-by-side with outstanding public servants,” Thomas wrote in an email to staff, which Federal News Radio obtained. “We have made significant progress, and we are continuing to move in the right direction with our ongoing transformation and modernization efforts and by the steadfast leadership of Secretary [David] Shulkin on behalf of our nation’s 23 million veterans. With this in mind, I am proud of what we have accomplished, and continue to accomplish together, and I hope you are as well. From modernizing both our electronic health record and benefits delivery network to our continuing effort to improve enterprise cybersecurity, VA’s scheduling systems and consolidating the financial management system, OI&T is committed to the secretary’s initiatives to deliver better service to our veterans.”
Thomas came to VA in 2015 as the assistant deputy chief information officer for integration. Among the areas he focused on was changing VA’s agile development process to bring a focus on doing instead of documenting.
Thomas told lawmakers in February that VA was fixing its scheduling application. He told the House Veterans Affairs Committee that he was transforming five systems because now the governance and processes are in place.
Blackburn takes over on an interim basis, having come to VA in 2014 to lead the MyVA Task Force.
In leading the MyVA Task Force, Blackburn focused on improving the veteran customer service experience. One major project was improving employee morale after VA finished second lowest among large agencies in the Federal Employee Viewpoint Survey.