This week on “Off the Shelf”, Booz Allen Hamilton’s, (BAH’s) Bill Ott, Julie McPherson and Greg Wenzel join host Roger Waldron for an in depth discussion on how government can leverage commercial best practices and strategies to deliver best in class digital services for the American people.
As a vice president with BAH’s Strategic Innovation, Ott shares his domain expertise in building high performing digital organizations that leverage social, mobile, analytics and the cloud to deliver best value user experiences.
McPherson and Wenzel, officers with BAH’s Strategic Innovation Group, bring insights regarding key challenges and opportunities across government to improve the user experience for citizens interfacing with government agencies.
The wide ranging discussion examines the keys to success: getting the right people; leveraging their knowledge; leveraging social media, and leveraging the digital ecosystem.
The BAH team also shares strategies for how government can focus on the user experience, deliver new features early and often and use/treat data as a strategic asset.