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The customer experience drive has not been lost on the Social Security Administration. Few if any agencies exceed the 180 million online visitors SSA receives every year. Now Social Security has made a significant upgrade to its public website to make it easier to use.
In today's Federal Newscast, federal employees teleworking overseas get a pay bump, 2023 Presidential Rank Awards nominations open and more.
If the IRS gets all of the money Congress promised it over the next 10 years, its enforcement powers will grow, but taxpayers need some protection, as well.
Digital services and modernization are pillars of the Biden administration's management agenda. These efforts don't just matter to federal agencies, though, business is thoroughly behind efforts to streamline government services.
Congress has lots to work on when it comes back from recess after the election next week.
In today's Federal Newscast, the IRS just might have someone to answer your call next tax season.
The Information Technology and Innovation Foundation ITIF, has analyzed federal customer service and found one thing the government needs to strengthen is how it measures digital services effectiveness.
The IRS wants to eliminate- a long standing problem; companies who are delinquent in their federal taxes, but that nevertheless received federal contracts.
IRS surge team employees will need to continue their work cutting down the agency's pandemic-era backlog of tax returns through the end of the year, but are getting a $1,000 onetime bonus for their efforts.
Treasury Secretary Janet Yellen outlined “bold commitments” the IRS will make over the next six months to build out its workforce and upgrade its IT capabilities.
The House Oversight and Reform Committee said it’s “extremely concerned” about growing threats against federal employees and visitors to federal facilities.
On this episode, we talk with IRS executive Ken Corbin, long-time government and industry CX leader Martha Dorris and industry executive Angy Peterson about the power and promise of on-going customer experience efforts in the federal market and ACT-IAC’s upcoming CX Summit.