Employees of the Internal Revenue Service can now point to something concrete to help citizens understand their taxpayer rights. Today, the IRS adopted the “Taxpayer Bill of Rights,” which clearly outlines the 10 rights taxpayers have when they deal with the agencies.
During a press conference Tuesday, IRS Commissioner John Koskinen said the adoption of the “Taxpayer Bill of Rights” came after he spent the spring visiting 28 agency offices around the country and spoke with more than 10,000 employees.
He said he also spent time discussing options to improve customer service with National Taxpayer Advocate Nina Olson, who, for the last several years, has listed a Taxpayer Bill of Rights as her top priority in her annual reports to Congress.
IRS Taxpayer Bill of Rights
The right to be informed
The right to quality service
The right to pay no more than the correct amount of tax
The right to challenge the IRS’ position and be heard
The right to appeal an IRS decision in an independent forum
The right to finality
The right to privacy
The right to confidentiality
The right to retain representation
The right to a fair and just tax system
“I have been struck by how much time, effort and resources we put into helping taxpayers,” Koskinen said. “It did seem to me that it would help factors and improve our working relationship with them if they understood that they have rights and that we respect those rights and we are comfortable with them asserting them when it is appropriate.”