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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Why the public sector is prioritizing the customer experience amid new economic challenges

In this new motion of navigating increased budget constraints and reduced resources, digital transformation initiatives that improve the customer experience…

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DoD Cloud Exchange 2023: Salesforce’s Casey Coleman on making mission apps integrated, flexible

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Executive Briefing Series: Overcoming the Challenges of Delivering Digital Services to Citizens Efficiently

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Back to growth: Moving from now to next

Amy Button, the vice president of aerospace, defense and government system integrators at Salesforce, said while every business is on a digital transformation…

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Goodrich overcame naysayers, doubters to advance cloud security

Matt Goodrich, the former director of the cloud security program known as FedRAMP and now is a principal solutions engineer and security specialist at…

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Kay Granger, Nita Lowey

House appropriators say no to another agency’s reorganization plans

In today’s Federal Newscast, funding to support the Interior Department’s plans to reorganize its bureaus and management functions into 12 unified regions across the country is absent from the House 20-20 appropriations bill.

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